Agent Does Nothing and Gets Commission?

Do you think there are agents out there that expect to be paid when they don't work? I'd be curious to hear your responses to the following real estate story submitted by Karen Pawloski, Transaction Coordinator, in the Sonora office:

I was walking the other day with my neighbor and I asked how it was going with the sale of their house. They listed about 2 months ago. She complained a little about the time she had to spend each day making sure the house was picked up and the beds were made all for just one showing. I was surprised and said, "Only one showing?" She answered yes, and that she had to show it, of all things, herself! Being a little shocked I asked what happened. She explained that the Listing office had called to show the house, that she (the owner) asked if she had to be there for the showing (because she preferred not to be) and they (the Listing office) proceeded to tell her that there was not an agent available to accompany the people who wanted to see the house to the showing and told her (the owner - their client!) that it was up to her to show the house. The following day she did call her Listing Agent and complained and wondered if she (the owner) ending up selling the house, would she get the commission, too?